Refund policy

Right of revocation: Art. 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, confers on the Client the right to revoke the requested order within a period of 14 calendar days from receipt thereof, prior communication with Triangle Postals, S.L via email addressed to store@trianglepostals.com with a refund of the price you would have paid for the product. The return of the product will be exercised without penalties so that Triangle Postals, S.L will proceed to refund the total amount of the purchase, including, if any, shipping costs. In order to make the return, the product must be complete and in perfect condition. Regarding the packaging of the returned product, it is not necessary that it be in the original condition, but if this were the case, the product could suffer a depreciation.

Return for product defects, defects caused in transport or error in shipping:if at the time of delivery it is visibly and clearly appreciated, without the need to manipulate the shipping packaging or the product's own, that a product has defects caused by transport damage or it is appreciated, in the same way, a defect in the merchandise received, the customer may communicate it to Triangle Postals, S.L via email addressed to store@trianglepostals.com within 14 days. Triangle Postals, S.L will be responsible for the replacement for a new one or the refund of the price paid for it. The repair and / or replacement of the defective product will be free for the consumer and user. Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.

In the event of a defective product, the seller must proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user. The seller is liable for any lack of conformity that appears within 14 days of delivery. The consumer and user must inform the seller of the lack of conformity within 14 days of receiving the product.